Medical Communications Specialist (Full Time, Days)

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Schedule Weekly Hours: 36 Do you thrive on adrenaline? On the unknown? Or just genuinely interested in helping others? If so, we want you to join our medical communications team! We are looking for someone who is ready to help dispatch emergency services via ground and air transportation.
What you will do: Work 36 hours each week, Monday-Friday Every third weekend rotation Hours are between 6:00 am-6:00 pm, hours may vary based on department need**3, 12 hour shifts per week.
Will work two weekends out of 6 week rotation** Provide quality and consistent communication with appropriate EMS teams Shift Differentials: PM: $1.
00, Night: $2.
00, Weekends: $1.
50 What you will get: Great work/life balance! On the job training Access to our Career Development Center Generous 401K match and base contribution! Tuition Investment Program What you will need: High school diploma or equivalency 1 year experience in using multiline telephones, radio dispatching equipment, and computer aided dispatching systems Emergency Medical Dispatcher (EMD) within one year of hire Click here to learn more about life at Gundersen! Job Description: Ensures Medical Communications function(s) are consistently maintained during all hours of operation; Provides medical dispatch of ground and air medical transportation services, works in collaboration with ARCC staff, hospital department representatives, physicians and leadership teams to foster relationships with referring facilities, physicians, and hospital staff around the concept of patient transfers.
The position works closely with staff at all levels within organizations served to identify, trend, report, and overcome barriers to patient throughput or transfer processes.
Major Responsibilities: 1.
Receives requests for emergency and non-emergency transportation by radio, telephone, and computer system.
2.
Dispatches appropriate ground and air ambulance resources according to protocol.
3.
Records and documents activities relating to dispatching of ground and air ambulance resources.
4.
Monitors public safety activities within Tri-State Ambulance service area through monitoring of radio systems and working with outside agencies (e.
g.
911 centers) to maintain awareness of public safety activities in the area, which may require EMS response.
5.
Maintain knowledge of service area of ground and air ambulance services being dispatched.
6.
Assist with data entry and record keeping to support quality improvement activities.
7.
Professionally manages the MedLink Referral Provider Service utilized by referral providers for patient consultation, transfer, or referral appointment requests Facilitates efficient communication between referral providers and Gundersen physicians.
Works closely with clinical departments to facilitate the appropriate scheduling of patients referred to Gundersen from regional providers.
8.
Train new staff as appropriate.
9.
Performs other job-related responsibilities as requested.
Education and Learning: REQUIRED High School Diploma or equivalency Work Experience: REQUIRED 1 year experience in using multiline telephones, radio dispatching equipment, and computer aided dispatching systems.
DESIRED 1 year experience dispatching ambulances, police and/or fire units, and previous patient-care ambulance experience.
Experience as Emergency Medical Dispatcher (APCO, Medical Priority), First Responder, or Emergency Medical Technician.
License and Certifications: REQUIRED Emergency Medical Dispatcher (EMD) within one year of hire DESIRED Wisconsin Emergency Medical Technician - Basic (EMT-B) Age Specific Population Served: Nonage Specific (N/A) OSHA Category: Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Environmental Conditions: Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Physical Requirements/Demands Of The Position: Sitting Continually (67-100% or 8 hours) I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.
org or call 608-775-0267 Equal Opportunity Employer