Part-Time Member Contact Specialist, Operations Center, Onalaska WI - PARTT001839-00001 DESCRIPTION/RESPONSIBILITIES:
Altra Federal Credit Union is looking to hire Part-Time Member Contact Specialists in our Member Contact Center at the Operations Center in Onalaska, WI! Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal growth opportunities? If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then you need to apply for this opportunity!
What is a Member Contact Specialist?
Member Contact Specialists act as the virtual branch for many of our members locally and nationally answering inbound calls, emails, and live chats.
Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a “member-first” mindset.
Responsibilities include:
* Providing prompt member information, assistance, and correspondence in response to telephone inquiries.
This includes, but is not limited to, follow up via email, fax, live chat, and mail.
* Engaging and coordinating the assistance of employees from other departments to provide prompt resolution to members’ problems.
* Anticipating member's financial needs and cross-selling Altra's products and services to help our members live their best lives!
* Modeling Altra’s service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
A High School diploma, GED or HSED is required.
A minimum of one (1) year of similar or related experience is required.
Must have the ability to multi-task while using multiple computer programs and ACD phone system at the same time.
Call center experience preferred, but not required.
This position will be 29-hours a week, Monday through Friday with core hours from 10:00 a.
m.
to 4:00 p.
m.
, however, schedules outside of these hours may be considered.
Member Contact Specialists will be required to work rotating Saturday hours from 8:00 a.
m.
to Noon.
Bilingual abilities are a plus!
Work from home / remote work opportunities are available after 6-9 months of employment once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.
Pay and Benefits:
* Competitive starting rate of $17.
00/hour, depending on experience.
Plus, incentive plan as earned
* Bilingual pay premium of $1.
00/hour, after completing and passing the Spanish or Hmong speaking exam
* Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
* Paid time off, volunteer time off, and your birthday off (paid)!
* Employee-only perks and discounts
Why work at Altra?
* Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
* Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
* An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
* An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!
Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer.
Come join our team, it’s where YOU belong!
Experience Preferred
* A minimum of one (1) year of similar or related experience is required.
* Call center experience preferred, but not required.
Education Required
* High School or GED or better
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