Device Repair Technician

*Job Summary* Duties include providing high quality, effective and efficient service and support to all customers and potential customers during all interactions.
Install, upgrade, maintain and service customer computers, mobile devices, printers, wireless routers, cameras, device hardware/software and other IoT Devices.
Work may be both in office, at a customer location, or via remote phone support.
May help with installation and repair of customer premise equipment within a copper, fixed wireless, coax television and fiber network.
Work with IT personnel on maintaining and deploying company devices and assist internal staff with device issues.
Partner with all departments and network support in providing the highest quality on-premises service to both residential and business clients.
Ability to communicate effectively and politely face-to-face with customers.
*Essential Job Functions* (May include but are not limited to the following.
Other duties may be assigned.
) ●Actively encourages teamwork, open communication, and cooperative interaction by promoting a positive work environment that reflects the Company’s vision and values.
● Handles all information in an unbiased and confidential manner.
●Ability to provide troubleshooting techniques pertaining to routers, devices, email, password management, and video services.
● Provides customers with PC solutions regarding the sales, service, repair, and design of computer systems.
Duties included but are not limited to virus protection administration, computer cleanup, software and hardware maintenance, and server maintenance.
● Responsible for PC solution ordering and accurate inventory.
●Completes paperwork, maintains repair parts in inventory, maintains confidentiality regarding information being processed or stored, and perform customer follow up.
● Recommends repairs, performs authorized repairs, performs post repair checks, address walk-in customers, and answer customer questions as needed.
● Provides customer education regarding computers and other internet enabled devices.
● Assists with providing internal networking support and computer maintenance internally to all employees.
Duties include but are not limited to virus protection administration, computer cleanup, software and hardware maintenance, and server maintenance.
● Maintains strong knowledge of all products and services offered by the Company.
●Repairs communications and/or broadband equipment for the purpose of ensuring service is provided timely and appropriately to those customers needing services.
●Maintains a clean vehicle and working environment as to ensure the safety of all employees, vendors, and customers.
● Must be able to travel overnight occasionally for training, meetings, and conferences.
● Performs all other related duties as assigned by management.
\* *Knowledge, Skills, and Abilities:* ● Advanced knowledge of Company policies, procedures, products, and services.
● Valid driver’s license and insurable driving record history.
● Ability to describe and demonstrate products and features to customers.
● Ability to complete work accurately under time constraints and deadlines.
● Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner.
● Ability to function effectively as a team player as well as work independently.
●Knowledge of network troubleshooting techniques and understanding of Microsoft Office Applications.
● Self–motivated, exhibiting abilities to make difficult and sound decisions under times of stress or duress.
● Strong interpersonal skills as well as exceptional customer service skills.
● Excellent organization and documentation skills.
● Knowledge and understanding of the procedures of installing and maintaining hardware and software, telephone, wireless systems, modems, routers, network security and back up techniques.
● Skill in operating various office equipment such as personal computer, various software programs, smart phone, and telephone systems.
● Ability to pay close attention to detail.
● Ability to evaluate, test and repair sophisticated equipment.
● Experience working with basic hand tools.
● Ability to improve or redesign procedures for specific installation/repair problems.
● Drive to learn new skills and stay current with changing technology.
*Education and Experience Desired*: ● High School Diploma – Required ● Certifications or previous experience equivalent in networking, computer repair or technical support preferred.
● Mathematical Skills ● Computer Skills ● Troubleshooting Skills Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Ability to Relocate: * Spring Grove, MN: Relocate before starting work (Required) Work Location: In person