Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
Requirements:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Basic computer skills, including knowledge of Microsoft Office Suite
- Previous experience in a similar role is preferred but not required
Join our team as a Front Desk Agent and be the first point of contact for our valued guests.
As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service.
You will handle guest inquiries, check-in/check-out procedures, and assist with various administrative tasks.
If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering outstanding guest experiences, we would love to hear from you.
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and services
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience in guest relations and phone systems.
We look forward to reviewing your application!
Job Type: Full-time
Pay: $11.
00 - $14.
00 per hour
Expected hours: 30 – 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
* Night shift
* Overnight shift
Work setting:
* In-person
Work Location: In person
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