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Hotel Front Desk Agent

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Posted : Monday, July 08, 2024 05:27 PM

The Holiday Inn & Suites in La Crosse is looking for a wonderful individual to join our awesome front desk team.
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day: · Be the warm welcome that kicks off a memorable guest experience · Acknowledge Rewards Club members and returning guests, in person or on the phone · Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay · Handle cash and credit transactions · Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary · Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed · Take pride in your appearance and place as a brand ambassador · Always know what events and activities are on the day’s schedule · Jump into other ad-hoc duties when your colleagues need your help Job Types: Part-time, Full-time Pay: $11.
00 - $14.
00 per hour Benefits: * Employee discount Schedule: * 10 hour shift * Weekend availability Application Question(s): * Why do you feel you are the best candidate for this position? * Are you able to work 4pm to 12am? Education: * High school or equivalent (Preferred) Work Location: In person

• Phone : NA

• Location : 200 Pearl Street, La Crosse, WI

• Post ID: 9003881440


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