The Holiday Inn & Suites in La Crosse is looking for a wonderful individual to join our awesome front desk team.
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
Job Types: Part-time, Full-time
Pay: $11.
00 - $14.
00 per hour
Benefits:
* Employee discount
Schedule:
* 10 hour shift
* Weekend availability
Application Question(s):
* Why do you feel you are the best candidate for this position?
* Are you able to work 4pm to 12am?
Education:
* High school or equivalent (Preferred)
Work Location: In person
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