Customer Service Representative

We respect and value our people and recognize their diversity as a source of creativity.
We value loyalty, dedication, hard work and pride in workmanship.
We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement.
Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.
*We work hard at making a positive, challenging and engaging environment.
* We respect and value our people and recognize their diversity as a source of creativity.
We value loyalty, dedication, hard work and pride in workmanship.
We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement.
Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.
*We are hiring a Customer Service Representative to join our team!* The Customer Service Representative will be responsible for servicing and managing designated accounts including processing customer quote requests, entering purchase orders, maintaining customer records and serving as a liaison between the customer and DuraTech.
This person will communicate and coordinate with both customers and departments within DuraTech to support the flow of quotes and orders.
* Accurately processes requests for quotes and orders for the customer.
* Channels work flow thru appropriate departments.
* Provides follow-up on quotes and requests on a timely basis.
* Communicates all appropriate information to key individuals effectively and in a timely manner.
* Analyzes and delivers accurate pricing to the customer.
* Monitors e-mails and phone calls.
* Maintains customer records by updating account information.
* Handles credit and quality related issues.
* Monitors orders to ensure product is delivered in a timely fashion.
* Maintains a neat and organized work area so others can easily access files and documentation when required.
*Ideal candidates will bring:* * High school diploma or equivalent required.
* Continued education in the customer service area preferred.
* Minimum one year customer service-related experience required.
* Previous manufacturing experience preferred.
*Skills and abilities crucial to success in this role:* * Excellent verbal and written communication skills including the use of proper grammar, punctuation, spelling, and clarity in the meaning and intent.
* Works effectively as a team player, helping others when needed.
* Ability to work with demanding customers.
* Ability to work with others to meet tight deadlines.
* Ability to learn quickly and become proficient with in-house software applications.
* Ability to multi-task and maintain a manageable workload by efficiently utilizing available time and tools.
* Ability to work proficiently in Outlook, Excel, and Word.
* Ability to work independently without continued support from others.
Job Type: Full-time Pay: $17.
50 - $21.
30 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * La Crosse, WI 54603: Relocate before starting work (Required) Work Location: In person