OVER NIGHT POSITION
* Answering all phone calls promptly and with a style of professionalism and kindness.
* Providing the guest with an exemplary overall experience from check in to check out.
* Demonstrating a commitment to deliver exceptional guest service.
* Balancing and reconciling the accounts for the day
* Answering calls and inquiries related to booking reservations.
* Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
* Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
* Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
* Listen to guests and empathize with their challenges.
When necessary, solicit guest feedback and act on guests concerns.
* Always maintain professionalism consistent with hotel brand and company expectations.
* Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
* If applicable, maintain balance and security of house bank and accurately log all transactions.
* Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
* Thank departing guests, verify accurate billing, and encourage return visits.
* Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
* Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
* Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
* Date stamps, sorts, and racks incoming mail, faxes and messages.
* Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
* Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
* Accurately checks out guests and communicates departures with housekeeping staff.
* Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
* Makes, confirms and cancels reservations via telephone, computer and in writing.
* Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
* Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
* Maintains the cleanliness and organization of the hotel lobby and front desk area.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to walk and reach with hands and arms.
Job Type: Part-time
Pay: $12.
00 - $13.
00 per hour
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 8 hour shift
Work setting:
* In-person
Work Location: In person
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