Front Desk Attendant

*About us* Coulee Health is a patient-centered chiropractic and massage therapy clinic in West Salem, WI.
We are a movement-based wellness center providing answers for your most frustrating health concerns and areas of discomfort.
You will be heard.
Your concerns are valid.
We pride ourselves in finding the answers that you have not found elsewhere and you will leave each visit with simple tools to create long-term change.
Our core values include: * Integrity * Team players * Mindset * Communication * Passion *Come be part of an AMAZING team!* Flexibility (good work/home life balance) Positive and helpful atmosphere Opportunities to grow and learn Able to ask any and all questions Able to provide feedback and coworkers/owners will not only appreciate feedback but will actually implement if needed Great teamwork Get to learn about health! This role is for an exceptional leader who is responsible for the following duties: *Front Desk Attendant:* Answer phones, schedule appointments, check patients in and out of the clinic in a friendly and professional manner.
The primary role of the Front Desk Attendant is to establish the flow of the office so that each interaction with a patient is a positive one.
*Marketing Integrator:* Works with the marketing director to develop and implement the brand strategy- including campaigns, events, digital marketing, and PR.
This role combines the big picture overall implementor skills with the ability to understand and participate in the tactical day-to-day execution of clinic operations.
*FRONT DESK ATTENDANT:* Adhere to CH Core Values, Core Focus, and function with the CH Niche in mind Greet and interact with patients in a professional and friendly manner Check patients into and out of the clinic for their appointments Schedule/reschedule patient appointments Enter demographic information into the computer system Enter Insurance information into the computer system Collect payments Prepare new patient charts for appointments Retrieve and send faxes/emails.
Relay information to appropriate person(s) Answer phones and relay messages to appropriate person(s) Retrieve voicemail(s) and handle them appropriately Help out the CH team whenever necessary, regardless of the task Adhere to CH’s attendance and tardiness policies Remain HIPAA-compliant; no personally identifiable patient information - including patient names and case information - may be discussed with anyone outside of pertinent office staff (full HIPAA guidelines available at CH) Maintain a positive attitude and relationship with CH staff and its patients Complete End of Day Tasks such as financial summaries.
Learn how to use all software systems (scheduling, payments, giftcards, codes, etc.
) Oversee other front desk attendants and assign tasks to them as necessary Oversee ALL front desk duties and responsibilities Perform other necessary duties as assigned by the owners *MARKETING INTEGRATOR:* Generate new patients and renewal of existing patients that haven’t been seen for months Create marketing plan based on CH marketing budget Daily social media post based on CH social media schedule Tracking w/ Google Analytics and plan based on numbers/results Determine necessity for Google Adwords Captioning on video content Create Facebook ads that drive traffic to website Tracking pixels on website and utilization of data for remarketing, Custom Audiences and/or Lookalike Audiences Share blog posts on all of our social media sites Create a canva from each review and post once per week Working with website developers on edits and updates Schedule/organize CH community events *Requirements:* Is punctual and dependable Compassionate Is respectful of all patients, staff, children, visitors Friendly and professional at all times Basic computer knowledge Ability to work in a fast-paced environment Comfortable working solo without continuous instruction (takes initiative) Team player Legal Compliance Quality Focus Productivity Time Management Organization Attention to Detail Documentation Skills Analyzing Information General Math Skills Resolving Conflict *Compensation and Hours:* $16/hr 6-10 hours/week Weekends and major holidays off Complementary chiropractic care and sauna use for you and your immediate family Wholesale pricing for supplements and retail items Discounted fitness membership Job Type: Part-time Pay: From $16.
00 per hour Benefits: * Employee discount * Flexible schedule Schedule: * After school * No weekends Experience: * Microsoft Office: 1 year (Preferred) * Administrative experience: 1 year (Preferred) Work Location: In person