Join our team as our Front Office Coordinator in Decorah, IA and experience an opportunity with wonderful support, unparalleled culture, and the ability to truly influence the lives of those around you every day.
Who are we?
New Directions Counseling is an outpatient multidisciplinary group practice in Waterloo and Decorah, Iowa, that provides services to children (4+) and adults.
We offer a wide array of services to include: psychotherapy, psychological testing, BHIS, and substance abuse/addiction services.
We strive to provide compassionate and supportive services for individual and community growth that can be generalized to all aspects of life.
Why join our team?
You will be instrumental in transforming mental health care within your local community!
You will join a networked community of passionate individuals that are motivated to support an aligned mission of transforming mental healthcare one community at a time.
Competitive Compensation
A monthly office “joy & wellness” budget!
Career growth and advancement opportunities!
A generous PTO and holiday package!
A fully comprehensive benefits package including medical, dental, vision, life, EAP, 401K w/ match, accident, hospital, critical illness, STD, LTD, FSA/DCFSA, and HSA plans available.
What’s your day-to-day look like?
Answer and triage phone calls, maintaining outstanding customer service
Check clients in and out for their appointment.
Distribute incoming mail to the appropriate person or department.
Process client record requests and scan and file documentation to the EHR as needed.
Utilize company procedure for filing and storing records as required by HIPAA and state regulations.
Address employees’ and clients’ questions and needs (via email, phone, or in-person), escalating to the appropriate point of contact as needed.
Report needed supplies to the Regional Facilities Manager
Perform ongoing scheduling for established clients to maintain clinician schedules.
Ensure the office is well-maintained, organized, and secure.
As needed, attend required meetings of the office and record meeting minutes.
Assist in planning and advise Office Operations Manager of office’s requests for various office events, including but not limited to, office parties, joy and wellness fund allocation requests, and clinical training events.
What experience and qualifications are we looking for?
High-school diploma or equivalent
Experience working in an office environment
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