Lillian Goldman Visitor Center Assistant Manager

Seed Savers Exchange is a 501(c)3 nonprofit organization with a mission to conserve and promote America’s culturally diverse but endangered garden and food crop heritage for current and future generations by collecting, growing, and sharing heirloom seeds and plants.
*Primary Role:* The Lillian Goldman Visitor Center (LGVC) Assistant Manager will serve as an informative resource for visitors to Heritage Farm, aid customers in the gift and garden store, address inquiries regarding SSE's origin and mission, and assume the role of the point person in the absence of the LGVC manager.
A commitment to working at least one weekend day is necessary from March to October.
Additionally, during the months of November to February, the LGVC Assistant Manager will transition to working in Seed Savers Exchange's Seed House, where responsibilities will include assisting with seed packing, providing customer service, and fulfilling orders.
*Essential Duties and Responsibilities:* March 1-October 31 Typical schedule: Sunday - Thursday, 9am - 5:30pm ● Carry out opening and closing procedures as documented ● Assist the LGVC Manager with researching new merchandise; determining replenishment needs according to stock levels of products; ordering products from vendors ● Merchandise and curate products to make them inviting; follow basic principles of merchandising ( e.
g.
abundance, balance, placement).
Create seasonal displays ● Assist with the planning of pop-up informal mini events to boost sales; offer hands-on interactive displays to enhance visitor experience ● Complete cleaning tasks as scheduled ● Oversee the appearance of the LGVC and areas around the building, including the office, checkout area, front gardens, hanging baskets, sidewalks, and paths ● Offer excellent customer service, answer questions, and ensure visitors and customers have a great experience at Heritage Farm ● Basic care for Heritage Farm poultry ● Be available to work during the large events each season such as, SSE’s annual plant sale, conference and campout, benefit concert, etc ● Work with the marketing department on advertising and signage ● Assist the membership department in implementing initiatives to increase membership for SSE ● Accurately enter purchase orders into NetSuite, making sure the inventory item number, quantity, and rate matches the vendor’s invoice ● Make inventory adjustments according to processes as necessary ● Assist with pricing of merchandise according to requirements for profitability of store operations ● Handle confidential information appropriately ● Assist with scheduling to ensure the continuous operation of the LGVC, seven days per week, from 10am-5pm daily ● Perform other relevant duties as assigned by the LGVC Manager November 1 - February 28 Typical schedule: Monday - Friday, 8am - 4:30pm ● Assist with general Seed House duties as needed, including but not limited to: ○ Hand packing seed packets ○ Assisting with seed packing machine duties ○ Fulfilling customer orders (picking/packing/shipping) ● Assist with customer service duties including but not limited to: ○ Answering phones and emails ○ Placing orders for customer over the phone or by entering them manually from mail-in orders ○ Handling confidential information appropriately ○ Providing relevant information to satisfy customer questions or concerns ○ Relaying customer feedback to the customer service manager and offer suggestions for improvement ● Support the LGVC Manager in off-season duties for the Visitors Center related to planning, inventory, and staff training *Physical Requirements:* ● Ability to perform store and garden duties that involve bending, stretching, kneeling, walking, and lifting up to 30 pounds *Qualifications:* · High School diploma or GED · Broad knowledge of SSE’s work, programs, and seed preservation · Knowledge of growing, gardening, soil health, organic methods preferred · The ability to engage people and communicate effectively · Capable of decision-making and problem-solving in complex situations · The ability to follow procedures and manage many different tasks each day · The desire and ability to be a leader in customer, visitor, and team member care · NetSuite software proficiency as it relates to customer care and inventory management within 3 months of hire · Business and retail skills preferred *Benefits:* ● Paid holidays & PTO ● Long Term Disability & Life Insurance (paid for by the company) ● Employee merchandise discounts ● Wellness program with annual stipend and paid day off ● Medical, dental and vision coverage available Seed Savers Exchange is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.
Seed Savers Exchange does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
Job Type: Full-time Pay: $17.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person