Operations Supervisor

Call Center Supervisor Radius Global Solutions, LLC is currently hiring a Supervisor for our Thorofare, NJ location.
The Supervisor is responsible for directing and overseeing the day-to-day operations of a team.
The primary responsibilities include ensuring that monthly goals are met and that team members adhere to specific procedures and policies – which are specific for the client in which they are servicing.
This position is also responsible for developing team members into proficient representatives by providing daily feedback, coaching and training.
Essential Functions: Review daily statistics of team performance to ensure goals are met.
Provide professional feedback and coaching to staff daily.
Walk the floor and provide availability to team members for the purpose of staying abreast of day-to-day issues and performance.
Ensure adherence of Federal, State and Local laws.
Prepare daily, weekly and monthly reports.
Ensure adherence of company policies and procedures.
Accept incoming calls and effectively resolves escalated consumer complaints.
Maintaining documentation pertaining to call center department activities.
Strategizing and monitoring daily activities of call center operation.
Advise management of trends and training opportunities.
Interact with HR in administering progressive discipline.
Interact with clients daily.
Develop and review KPI performance.
All other duties as assigned.
Supervisory Responsibilities: The Supervisor will supervise a team and ensure that monthly quotas and goals are met.
This position requires previous experience in evaluating personnel, exceptional coaching techniques and managing employee performance through positive and developmental feedback and disciplinary procedures.
Minimum Qualifications: A Bachelor’s Degree is preferred but not required.
Call Center and customer service experience is required.
People management experience preferred.
Proficiency in Microsoft Office Suite programs.
Availability to work a full-time flexible schedule including evenings.
General understanding of call center KPI’s preferred.
**Background checks and drug screens are performed.
EOE Disabled/Veteran Job Type: Full-time