Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978.
Through our history and strong values, we have become accomplished in hotel development and management.
Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: Hampton Inn Lacrosse/Onalaska
Job Summary
The General Manager provides leadership and management for all hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services and facilities management.
The General Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Develops, coordinates and implements all day-to-day operations of the hotel
Directs efforts related to team member staffing including recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
Maintains personal connections with guests, clients and community organizations
Prepares annual operating budget to include a sales, marketing and revenue management plan
Analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action
Inspects guestrooms to ensure all company and brand cleanliness standards are met
Monitors and upholds procedures for control of supplies, keys, monies and credit
Monitors and upholds procedures for safety and security of hotel staff and guests
Maintains knowledge, skills, and abilities needed to perform any position at the hotel
Remains current on industry trends and local market activities
Performs additional responsibilities as assigned by leadership
Qualifications
College degree or the equivalent in related work experience
5 or more years of hotel experience with three years in a management position
Strong interpersonal and communication skills
Ability to speak clearly and listen attentively
Ability to read and write effectively
Ability to resolve problems effectively
Ability to manage stressful situations with poise and finesse
Conduct work-related functions in a professional manner
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