LTE Customer Service Vehicle Registration Specialist and Licensing Specialist (La Crosse)

Introduction We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin.
In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.
The Wisconsin DNR has two LTE (Limited Term Employee) Customer Service Representative Senior positions available in our LaCrosse, Wisconsin office: Vehicle Registration Specialist Hunt/Fish/Trap Licensing Specialist The intention is to hire one candidate to perform both positions.
This dual LTE appointment is comprised of two 20-hour positions for an expected total work schedule of 40 hours per week.
See below for more information on the available positions.
Position Summary Vehicle Registration Specialist This position has primary responsibility for serving as a processing expert for boat registrations, transfers and boat titling requirements.
The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and provides support for the most complex vehicle transactions through the application of state statutes, administrative rules, and policies and procedure.
65% - - Process applications consistent with statute, administrative rules, and policies and procedures.
- Validate vehicle and ownership information.
Validate supporting documentation for requirements, accuracy, and proper signature.
- Proficiently use business systems to review applications and requests to determine whether discrepancies exist.
Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies.
Maintain an advanced understanding of system errors, processing work-a-rounds, and department policies to efficiently manage title and registration records.
- Determine correct fees through review and application of appropriate fee schedules.
20% - - Process applications consistent with statute, administrative rules, and policies and procedures.
- Validate vehicle and ownership information.
Validate supporting documentation for requirements, accuracy, and proper signature.
- Proficiently use business systems to review applications and requests to determine whether discrepancies exist.
Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies.
Maintain an advanced understanding of system errors, processing work-a-rounds, and department policies to efficiently manage title and registration records.
- Determine correct fees through review and application of appropriate fee schedules.
10% - - Audit registration transactions completed by CSR staff.
- Remove transactions that are incorrect or incomplete.
Re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re-issued.
- Recover any products issued in error.
5% - Other duties as directed by supervisor Hunt/Fish/Trap Licensing Specialist This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance.
This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.
50% Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs.
Serve as a primary point of contact for analyzing complex questions.
Explain program policies and procedures in responding to customer requests.
Provide answers to questions or requests for information.
25% With minimal assistance, respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.
5% Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.
15% Process disabled hunter permit applications.
Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit.
Independently issue discretionary disabled hunter permits.
5% Other duties as directed by supervisor Salary Information These positions pay $21.
16 per hour and are in pay schedule and range 02-13.
Compensation will be set in accordance with the State Compensation Plan.
Job Details These are Limited Term Employment (LTE) positions.
LTE positions do not automatically lead to permanent state employment or enjoy the same benefits as permanent employees; however, these positions do offer valuable work experience and an opportunity to learn more about career opportunities with the Department of Natural Resources and the State of Wisconsin.
LTE employees are limited to working 1039 hours per position within a twelve-month period.
In order to be considered for this position, you must be a resident of the State of Wisconsin.
The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer.
Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment.
In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
Applicants must be legally authorized to work in the United States at the time of hire.
The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment.
All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.
The DNR is an equal opportunity employer that promotes and values diversity.
We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Qualifications Minimum qualifications: - Excellent attention to detail - Excellent customer service and communication skills - Ability to exercise good judgment in handling customer inquiries - Experience working with computers and navigating web applications - Ability to apply business rules to different situations and make sound decisions Preferred qualifications: - Excellent organizational skills - Ability to plan daily activity and self-motivate - Problem-solving skills with good judgment in handling varied situations - Extensive practical experience with hunting, fishing and trapping.
How To Apply Click the “Apply for Job” button and follow the directions.
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For any position-related questions, please feel free to contact Christopher.
Thielman@wisconsin.
gov.
For technical questions and troubleshooting related to the Wisc.
Jobs site, please visit Commonly Asked Questions.
Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.
For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here.
Deadline to Apply Applications must be received by 11:59pm, Central Time, on January 25th, 2024 in order to be considered.