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9 FTE, 72 Hours Per Pay Period
Hours Between 7:30am and 5pm Monday through Friday
The DME Sales and Service Specialist is responsible for the sales, service, delivery and education of durable medical equipment to the customers of Winona Home Medical.
Essential Duties & Responsibilities:
Assist patients in the selection of available DME products.
Schedule and deliver equipment to patient/customer residences.
Maintain complete and accurate delivery records.
Demonstrate and explain DME equipment for in-home use and obtain appropriate documentation.
Complete pick-up and sanitation of equipment as needed.
Perform maintenance and repair of DME products per manufacturer’s guidelines.
Assemble equipment and stock retail sales floor.
Assist with the DME order intake process.
Contact eligible patients for monthly/quarterly resupply orders.
Perform POS transactions, along with opening and closing duties.
Answer customer inquiries and process patient payments via phone and walk-ins.
Other duties as delegated by management
Essential Skills and Experience:
Valid driver’s license and clean driving record for the past three years
Effective interpersonal, time management, and organizational skills
Excellent customer service skills
Experience in DME products and services
Preferred degree in related field
Nonessential Skills and Experience:
Microsoft Office experience- Word/Power Point and Excel
Physical Demands:
Combination of sedentary work, moderate lifting while receiving inventory, and occasional heavy lifting while maneuvering equipment during scheduled deliveries.
Internal Applicant Policy:
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal.
Employees requesting to change positions should have successfully completed at least six (6) months in their current position.
Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer.
The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions.
Consideration for transfer or promotion is not a guarantee of transfer or promotion.
Employees may be given a chance to interview for a position when they meet the minimum position qualifications.
Disclaimer:
Winona Health is an equal opportunity employer.
Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law.
Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues.
Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.
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