Front Desk Clerk/Night Audit

Responsibilities: - Greet and welcome guests as they arrive at the front desk - Check guests in and out of the hotel using the computerized reservation system - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest complaints or concerns in a professional and courteous manner - Assist guests with inquiries about hotel amenities, local attractions, and directions - Process payments and maintain accurate records of guest transactions - Maintain a clean and organized front desk area Requirements: - Excellent customer service and communication skills - Proficient in using phone systems and computerized reservation systems - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and ability to handle difficult situations with patience and professionalism - Previous experience in a similar role is preferred but not required Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time Pay: $14.
00 - $15.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift * Evening shift Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Work Location: In person